Response Format

Parameter	Type	Description
startAt	String	Start date time
endAt	String	End date time
service	String	The service account ID
channelType	String	Channel type name
totalReceivedEnquiry	Integer	The total number of received enquiry
totalOngoingEnquiry	Integer	The total number of ongoing enquiry
totalMissedEnquiry	Integer	The total number of missed enquiry
totalFollowedupEnquiry	Integer	The total number of followed-up enquiry
totalClosedEnquiry	Integer	The total number of closed enquiry
avgRespondDuration	Number	The average enquiry response duration (in Milliseconds)
avgFollowupDuration	Number	The average enquiry followed-up duration (in Milliseconds)
avgCloseDuration	Number	The average enquiry closed duration (in Milliseconds)
totalCalls	Integer	The total number of calls made and received
totalOnnetCalls	Integer	The total number of on-net call
totalOffnetCalls	Integer	The total number of off-net call
channelTypeList	String	A list of channel type
channelTypeEnquiryInfo.total	Integer	The total number of enquiry received from all channels
channelTypeEnquiryInfo.missedcount	Integer	The total number of missed enquiry from the channel
channelTypeEnquiryInfo.elements.name	String	The channel type name
channelTypeEnquiryInfo.elements.count	Integer	The total number of enquiry handled by the channel type
channelTypeEnquiryInfo.elements.percentage	Number	The percentage of enquiry handled by the channel type
channelTypeEnquiryInfo.elements.type	String	Type of elements
channelTypeEnquiryInfo.elements.channalType	String	The channel type name
channelTypeEnquiryInfo.elements.previousMissedCount	Integer	The total number of missed enquiry by the channel type
channelTypeDestinationInfo.total	Integer	The total number of channel type destination handled
channelTypeDestinationInfo.elements.name	String	Destination name
channelTypeDestinationInfo.elements.count	Integer	The total number of enquiry that handled by the destination
channelTypeDestinationInfo.elements.percentage	Number	The percentage of enquiry that handled by the destination
channelTypeDestinationInfo.elements.type	String	Type of elements
channelTypeDestinationInfo.elements.destinationid	String	Destination id
totalVisitors	Integer	The total number visitors
totalNewVisitors	Integer	The total number of new visitors
totalReturnVisitors	Integer	The total number of returned visitors
visitorLocation	String	The visitor location and the number of visitor
cid	String	(Internal use)